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CASE STUDY

PrintWithMe at The Madison at Racine

Partner
Since March 2016
Property Size
216 Units
Company
Location
Chicago, IL

The Madison At Racine

The Madison at Racine is a luxury apartment community in Chicago's West Loop. Residents are delighted by high-end amenities at The Madison such as a fitness center with skyline views, outdoor rooftop sundeck, concierge service, functional work spaces, and more. The Madison's location is ideal with its close proximity to Restaurant Row and all of the shopping that West Loop has to offer.
450+
Unique Resident Users
18,000+
Pages Printed
9 / 10
Resident Satisfaction
550lbs +
E-Waste Saved Per Year

Key Takeaways

After 2 years without a self-serve printing solution, The Madison management team contacted PrintWithMe. They desired a printer that was easy to use and would be available for residents 24/7.

After installation, residents can print whenever they want. They no longer have to wait until the management office opens and they don't have to send over private documents via email.

450+ residents at The Madison have used PrintWithMe since its installation. Residents print with ease and virtual assistance is available 7 days a week.

How It Began

When The Madison opened 2014, their office did not have a self-serve printing solution in place. Residents had to approach The Madison office staff for help with printing. At times, residents needed to print outside of office hours and they were unable to do so. The process was time consuming for both staff and residents. Two years later, The Madison management team decided that they needed a printer that was more convenient for everyone. Since PrintWithMe's installation in 2016, residents have been able to print quickly, independently, and securely. They have 24/7 access to the printer and can print outside of The Madison's office hours. Property staff are delighted by PrintWithMe's convenience and ease of use.

24/7 Access for Residents

Residents are able to print quickly and independently 24 hours a day and 7 days per week. They don't have to rely on office staff any longer.
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Auto-Ordered Supplies

PrintWithMe uses predictive analytics to auto-order supplies such as paper and toner. Before supply levels are too low, paper and toner are shipped to the property automatically.
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Saves Staff Time

With a 99.9% printer uptime and a live customer care team available 7 days a week, The Madison's property staff no longer have to spare time thinking about printing at all.
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Contact Us

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